I’ve Forgotten My Windows Password – What Can I Do?

Steps for Microsoft/Work accounts and local accounts.

If you get stuck at any step, contact NexusTech Services (NTS).

Need help?

- 📞 Phone: 01539 329330

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If you sign in with a Microsoft 365 / work account

2. Enter your work email and follow the verification steps (MFA or recovery).

3. Set a new password and wait ~5 minutes.

4. Restart the PC and sign in with the new password (ensure internet for Azure AD).

If you use a local Windows account

- Use your **password reset disk** if you created one.

- Otherwise, contact IT; identity verification is required.

Password best practice

- Use **12+ characters** with a mix of upper/lower, numbers and symbols.

- Avoid reuse; use a password manager.

- Enable MFA wherever available.

Still stuck?
Raise a ticket in the portal or call us and quote this article title.