Why Am I Locked Out of My Email or Account?

Common causes and how to resolve them quickly.
If you get stuck at any step, contact NexusTech Services (NTS).

Need help?

- 📞 Phone: 01539 329330

- 🖥️ Remote Support: helpnts.co.uk

- 📍 Registered Office: Kendal House, Murley Moss Business Park, Oxenholme Road, Kendal, LA9 7RL

Common causes

- Password expired or changed elsewhere.

- Too many failed attempts (account temporarily locked).

- MFA device lost/replaced.

- License changes or mailbox disabled.

What to do

1. If prompted, **reset your password** using the official Microsoft link.

2. If MFA is the issue, contact NTS to **reset MFA methods**.

3. Check device date/time and internet connectivity.

4. Sign out/in to Outlook and Teams after changes.

Still stuck?
Raise a ticket in the portal or call us and quote this article title.