How to Contact NexusTech Services Support
All the ways to reach us, what to include, and when to call vs email.
> If you get stuck at any step, contact NexusTech Services (NTS).
Need help?
- Phone: 01539 329330
- General Email: info@nexustechservices.com
- Support Email: support@nexustechservices.com
- Finance Email: accounts@nexustechservices.com
- Remote Support: helpnts.co.uk
- Registered Office: Kendal House, Murley Moss Business Park, Oxenholme Road, Kendal, LA9 7RL
Best ways to reach us
Urgent outage / cannot work: Call 01539 329330
High priority (security issue / widespread impact): Call, then email support@nexustechservices.com with details.
Standard requests (new user, new device, software install, minor issues): Raise a ticket in the portal or email support@nexustechservices.com.
General enquiries/quotes: info@nexustechservices.com.
Account/Finance: accounts@nexustechservices.com
What to include in a ticket/email
- Short, clear subject (e.g., Outlook crashing on startup on Office PC).
- Your contact details and the best callback time.
- Device name (PC name) and operating system (Windows 10/11, macOS).
- Exact error message and screenshot if possible.
- When the problem started and how often it happens.
- What changed recently (updates, new software, moved desks, etc.).
- Impact (one user, whole team, specific department).
Ticket triage & priorities
- Urgent: Business stopped, critical systems down, security incidents.
- High: Major impact, work severely slowed for multiple users.
- Medium: Single-user problems, common software issues.
- Low: How-to questions, small requests, non-urgent changes.
Priority
Respond within
Resolve within
Operational Hrs
Urgent
1 Hours
4 Hours
Business hours: Mon–Fri, 08:00–18:00 (UK)
High
2 Hours
1 Days
Business hours: Mon–Fri, 08:00–18:00 (UK)
Medium
4 Hours
3 Days
Business hours: Mon–Fri, 08:00–18:00 (UK)
Low
8 Hours
5 Days
Business hours: Mon–Fri, 08:00–18:00 (UK)
Ticket Priorities by Email
When sending an email to support@nexustechservices.com, you can now set the priority of your ticket automatically:
If your issue is critical or business-stopping, add “Urgent” in the subject line. (Please also call us on 01539 329330
If your issue is serious and needs prompt attention, add “High” in the subject line.
Tickets without a priority keyword will be logged as Low by default.
✅ Example subject lines:
Please use “Urgent” only when work cannot continue, as this will prioritise your ticket to the front of the queue.
Remote support access
- Go to https://helpnts.co.uk
- Put in your section code and run the downloaded app.
- Read the displayed session code to your engineer.
Hours & SLAs (overview)
- Business hours: Mon–Fri, 08:00–18:00 (UK).
- Out-of-hours support available.
- We triage by impact/urgency to keep you productive.
Still stuck?
Raise a ticket in the portal or call us and quote this article title.
© 2025 NexusTech Services (NTS). All rights reserved.